Frequently Asked Questions
What materials do you use?
Each piece in the Valora collection is made with a focus on beauty, quality, and ease of everyday wear. We work with trusted production partners to source gold-plated stainless steel and alloy-based designs, often finished with ivory enamel or pearl-like inlays. All materials are selected for their elegant look and long-lasting wearability.
Is Valora jewelry tarnish-resistant?
Yes — our pieces are designed to be tarnish-resistant with proper care. While gold plating can wear naturally over time, our selections are made to stay radiant through thoughtful daily wear.
Is your jewelry hypoallergenic?
Many Valora pieces are hypoallergenic, but sensitivities can vary. For sensitive skin, we recommend choosing stainless steel–based styles and avoiding brass. Material details are included on each product page.
Where do you ship from?
Valora partners with international fulfillment centres to ship directly to you. Most orders are shipped from European or Asian hubs, depending on the item.
How long will my order take to ship?
For this first, limited release, we’re partnering closely with our fulfillment team to ensure your order reaches you smoothly.
While full tracking may not be available on every shipment, we’ll keep you informed and are always available if you need support.
Do you offer international shipping?
Yes — Valora ships worldwide. Shipping costs and delivery estimates are shown at checkout.
What does the packaging look like?
Each piece arrives in elegant, brand-aligned packaging that’s ready for gifting. Branded pouches and jewelry boxes may vary slightly depending on the item.
What is your return policy?
We accept returns within 30 days of delivery for unworn items in original condition. To request a return, email _________ with your order number.
Can I exchange an item?
We don’t offer direct exchanges at this time. If you’d like a different piece, please return your item for a refund and place a new order.
How should I care for my jewelry?
To extend the life of your jewelry:
• Avoid direct contact with water, lotions, and perfume
• Remove before showering, swimming, or sleeping
• Store in your Valora pouch or jewelry box when not in use
With gentle care, your pieces will remain beautiful over time.
Still have a question?
We’re here to help. Email ______________ or reach out via our contact form, and we’ll get back to you soon.