We want your Valora experience to feel effortless — from the moment you order to the day your jewelry arrives. Here’s everything you need to know.

Shipping

We currently ship from our international suppliers directly to your door.
• Processing time: 1–3 business days
• Delivery time: 7–14 business days (depending on destination)
• Shipping cost: Calculated at checkout based on location
You’ll receive a tracking number once your order ships. If you have questions, don’t hesitate to reach out — we’re here to help.

Returns

We offer a 30-day return policy from the date you receive your item.
To be eligible, items must be:
• In original condition
• Unworn and unused
• In original packaging
• Accompanied by proof of purchase

How to Start a Return

Email us at ________________ with your order number and reason for return.
Once approved, we’ll send you a return label and instructions.
Please note: Items returned without approval will not be accepted.

Refunds

After we receive and inspect your return, we’ll issue a refund to your original payment method within 10 business days.
If your refund hasn’t arrived after 15 business days, contact us — we’ll follow up for you.

Exchanges

We do not offer direct exchanges.
If you’d like a different piece, simply return your original and place a new order.

Damaged or Incorrect Items

If your item arrives damaged or isn’t what you ordered, let us know immediately.
We’ll make it right.

Non-Returnable Items

We do not accept returns on:
• Gift cards
• Personalized or custom-made pieces

EU Customers

If your order was delivered within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, for any reason.
Items must be returned unused and in original condition.